Refund policy
Refund Policy
At RestAura, we are committed to creating products that help you unwind, release tension, and restore balance to your body and mind from the comfort of home. We believe in the effectiveness of our products and recommend using them consistently for at least 14 days before considering a return, so you can fully experience the benefits of your RestAura experience.
If you are not satisfied with your purchase for any reason after 14 days and within our 60-Day Money Back Guarantee, please contact us at hello@restauracare.com
Cancellation Policy
Any changes or cancellations to an order must be requested within 24 hours of placing the order.
After this timeframe, your order may already be in processing and we may no longer be able to accommodate your request.
If your order is successfully canceled within the 24-hour window, your refund will be processed within 7 business days.
30-Day Money Back Guarantee
We stand behind the quality and effectiveness of our products and encourage you to use them for at least 14 days to experience the full benefits of RestAura.
If you are still unsatisfied, you may request a return within 30 days of receiving your order. Please note that any shipping fees paid (if applicable) are non-refundable.
To start a return, please contact our support team through our Contact Us page or email us directly at hello@restauracare.com
To help us process your request faster, please include:
- Your Order Number
- The Name used to place the order
- The E-Mail Address associated with the order
Damaged Items
We carefully package all orders to help prevent damage during shipping.
An item is considered damaged if:
- It arrives physically broken, or
- It has a manufacturing defect
Please note that damage to outer packaging during shipping (such as dents or scratches to the box) is not considered product damage if the item itself remains in good condition.
If your order arrives damaged, please contact us within 72 hours of delivery by emailing hello@restauracare.com and include a clear photo of the damage.
If approved, we will provide a replacement at no additional cost.
We do not offer refunds, replacements, or returns for damage caused by:
- Normal wear and tear
- Improper use
- Misuse
- Accidental damage after delivery
Shipping & Delivery
While we work hard to deliver your order on time, shipping delays may occasionally occur due to circumstances outside our control, including:
- Courier delays
- Customs processing
- Weather disruptions
- Other transit-related issues
If you experience delivery issues, we recommend contacting the shipping carrier directly for assistance.
RestAura is not responsible for packages that are lost, stolen, delayed, or affected by courier-related issues once shipped.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is submitted and we are not notified within 24 hours of placing the order, we may be unable to resend or refund the order.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. It is the customer’s responsibility to review the latest version of our Refund Policy before purchasing and using our products.
By purchasing products from RestAura, you acknowledge and agree to this Refund Policy.